AI-type technologies have the potential to reduce workplace bias and help "equalize" the experience... You forgot to provide an Email Address. This email address doesn't appear to be valid. This email address is already registered. You have exceeded the maximum character limit.

It's been almost one year since I first blogged about a unique Customer Advisory Group that's addressing gender equity in the workplace, and world events are conspiring to keep this topic at the forefront of many organizations – for better or worse. Initially focused on tackling unconscious bias (think: photo-less resumes and word choice in job postings), the conversation now is based on direct feedback from customers feeling the pain. To find out more, I talked with Dr. Patti Fletcher, Leadership Futurist and Solution Management at SAP SuccessFactors, who shared what she's been hearing from decision-makers in the Customer Advisory Group and the market at-large. "I continue to get questions like are you planning to replace HR with AI, or are leaders going to use machines to decide who works for them," said Fletcher. "Companies need to take a holistic view beyond just technology, mapping out their HR service delivery strategy in the context of innovations like machine learning. Using these technologies, we can gain insights from crucial data points that we did not have access to before. The result is more informed decision-making."